Exploratory phase
Getting to the nub of the issue (relationship, divergent views of the aims to be achieved, unexpressed expectations, etc.)
Developing a shared understanding of a common problem
Listening to both parties and giving them an opportunity to state their differences
= interpreting the meaning (different levels of language, specific cultural references).
Understanding phase
Putting the context into perspective and helping the people concerned to develop a wider awareness of other cultural references and
associated ways of working
Developing knowledge of and respect for one another
(Re-)bonding and building mutual trust
Working on sources of tension and conflict = mediating the meaning
Cooperative phase
Developing a shared vision
Establishing common aims
Melding differences into complementary features and using differences as a source of inspiration for both sides
Putting in place a partner manager working platform that takes account of each party's specific cultural features
Among other things, Emerg-Et-Sens uses the AEC Disc® Method intercultural module as a tool for personal and professional development in an international context.